Guest Experience Supervisor

Job Description

Rixos Qetaifan Island North

Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.

Guest Experience Supervisor

This position is responsible for the daily operations of Guest Experience department while promoting and maintaining exceptional Guest standards.

What’s in it for you:

– Be part of a unique and complex resort in Qatar
– Take advantage of opportunities to be recognized for your professional contributions
– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our academies
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference through our Corporate Social Responsibility activities like Planet 21

What you will be doing:

– Ensure that the Guest Experience department operates cost effectively and efficiently, while ensuring that the expenditures are kept within operating budgets
– Review daily productivity and measure actual performance to budget
– Prepare and track daily park attendance using ticketing system and other reporting tools
– Ensure the establishment and execution of all departmental goals
– Facilitate efficient, convenient and secure entry process to the waterpark
– Ensure that all Guest Experience department colleagues provide the best possible service to the guest