Guest Experience Coordinator
Job Description
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. Our company values are much more than a program or a policy; they define who we are and inform the decisions we make. The company’s guiding principle is the Golden Rule, and as such Four Seasons strives to have a long-lasting, positive influence on the communities where we operate and on the people we employ and serve around the world.<p><br></p>“The reason for our success is no secret. It comes down to one single principle that transcends time, geography and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” – Isadore Sharp, Founder and Chairman Four Seasons Hotels and Resorts.<p><br></p><strong>Career Opportunity </strong><p><br></p>The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to provide exceptional service. Be part of a cohesive team with opportunities to build a successful career with global potential.<p><br></p><strong><u>Guest Experience Coordinator</u></strong><p><br></p><strong>Four Seasons Hotel Riyadh at Kingdom Centre is looking for individuals who are holding Saudi’s nationality.</strong><p><br></p><strong><u>About Four Seasons Hotel Riyadh</u></strong><p><br></p>Call one of Saudi Arabia’s most prestigious addresses home. Share a leisurely brunch with important guests and host memorable meetings in our cosmopolitan oasis. Inside the soaring Kingdom Centre tower, you’ll be met with exceptional views and contemporary cuisine along with Arabic hospitality, elevated with Four Seasons highly personalized service.<p><br></p><strong><u>Guest Experience Coordinator</u></strong><p><br></p>The Four Seasons Hotel Riyadh is looking for a Guest Experience Coordinator. Candidates with passion for excellence, expertise in hospitality operations and proven front office experience are invited to apply for a career with Four Seasons. As a member of the Rooms Division Team, the Guest Experience Coordinator works across disciplines to deliver an exceptional experience.<p><br></p>The Guest Experience Coordinator is an integral part of the Guest Experience Team whose main objective is to ensure our guests are well looked after from the start.<p><br></p>As the first and last impression of the Hotel, this high-profile department carries a special responsibility.<p><br></p>They respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.<p><br></p>They handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.<p><br></p>Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.<p><br></p><strong><u>Responsibilities</u></strong><p><br></p><ul><li>Ability to follow Four Seasons cultural and core standards, policies, and standard operating procedures is a must. </li><li>Work harmoniously and professionally with co-workers and supervisors.</li><li>Prepare for and manage our many VIP’s, return guests and group business</li><li>Passionate about engaging with guests, exceeding their expectations and managing their feedback</li><li>Involved in all guest related issues and be creative of new product and service providing</li><li>Look for new/innovative ways to provide anticipatory service</li><li>Coordinate among all departments for seamless execution of service</li><li>Coordinate correspondence with guests pre and post stay</li></ul><p><br></p><strong><u>Preferred Qualifications And Skills</u></strong><p><br></p><ul><li>Bachelors degree, preferably in Hospitality Management</li><li>At least 1 year work experience in international 5 star hotel chain within rooms division operations</li><li>Someone engaging, energetic, with strong interpersonal skills, strong problem-solving ability and be proficient in Hotel property management systems, in particular Opera</li><li>The ability to remain calm under pressure</li><li>Strong communication skills </li><li>Excellent reading, writing & oral proficiency in the English language. The Arabic language is a plus</li></ul><p><br></p><strong><u>The Benefits Offered By Four Seasons Hotel Riyadh</u></strong><p><br></p><ul><li>30 days vacation</li><li>10 days Public Holidays per year</li><li>Paid home leave tickets</li><li>Quality of employee meals</li><li>Regular social and sporting events</li><li>Free transportation to work.</li><li>Laundry/dry cleaning for provided uniforms</li><li>Full medical coverage</li></ul><p><br></p><strong><strong>Work Authorization</strong></strong><p><br></p>Hotel will apply for the work authorization for the successful candidate<p><br></p>We look forward to receiving your application!<p><br></p><strong>Learn more about what it is like to work at Four Seasons, visit us:</strong><p><br></p><u>http://jobs.fourseasons.com/</u><p><br></p><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u><p><br></p><u>https://www.facebook.com/FourSeasonsJobs</u><p><br></p><u>https://twitter.com/FourSeasonsJobs</u>
