Job Description
Guest Experience and Quality Manager
Job Description
- To assist the Resort Manager to monitor, analyze Quality Standards and implement all quality and performance improvement throughout the resort.
- Bring together the heads of different areas and conduct the group to formulate and agree on comprehensive quality procedures to improve our guest satisfaction results and our online reputation.
- Implement programs that allow the continuous improvement of processes.
- Participate in the Orientation course explaining the operation of the main programs of Quality of the Resort.
- Participate daily in the operations briefing, all comments published in electronic media, report of incidents.
- Generate and share the daily guest satisfaction report, which must be accompanied by all surveys and comments in electronic media generated on the day before the report is sent.
Personal Attributes
- Outstanding communication skills, both written and verbal. (Additional foreign language would be an advantage)
- Have the ability to build trusting relationships with others.
- Creative, effective leader and team player, possessing a high degree of professionalism, sound human resources management capabilities, business acumen, energy and determination.
- Demonstrates leadership qualities.
- Projects positive attitude, and outgoing personality.
- Guest oriented.
- Should be able to work long hours with minimum supervision.
- Strong background in hospitality training.
- Computer literate with working knowledge of: Excel, MS Word, Power Point & Publisher.
Qualifications
- Knowledge of statistics and general calculation (required)
- Knowledge of luxury hotel standards (required)
- Know and interpret Quality indicators (required)
- Use and management of quality tools
- Knowledge in processes of continuous improvement (required)
- Knowledge of statistics and general calculation, ability to analyze and process information.
- Ability to lead work in teams
- Knowledge of Microsoft Windows applications (required)
- Have advanced English level (required)
Experience
- Minimum 3 – 5 years experience in the luxury hospitality industry with a minimum of 2 years in a leadership role. Quality Assurance experience required
Your team and working environment:
Banyan Tree will operate and expand the Ashar luxury camp, embracing the region’s Arabian heritage to blend in seamlessly with the Ashar Valley’s striking natural scenery and stand in the heart of AlUla’s planned “living museum” experience.Situated near AlUla’s signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter At Tantora cultural festival, elevating visitors’ experiences by connecting them with AlUla’snature, art, and ancestry.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.
Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS