Guest Experience Agent
Job Description
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.<br><br>A little taste of your day-to-day:<br><br>Every day is different, but you’ll mostly be:<br><ul><li>Kicking off truly memorable guest experiences with the warmest of welcomes</li><li>Acknowledging IHG Rewards Club members and returning guests in person or over the phone</li><li>Taking, managing, and receiving payments for guest bookings</li><li>Making the check-in and check-out process feel swift and seamless</li><li>Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations</li><li>Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations<br><br></li></ul>What We need from you:<br><ul><li>Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to</li><li>Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories</li><li>Fluency in the local language – extra language skills would be great, but not essential</li><li>Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills<br><br></li></ul>What you can expect from us:<br><br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.<br><br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.<br><br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing<br><br>framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.<br><br>So, join us and you’ll become part of our ever-growing global family.
