Guest Experience Agent
Job Description
Guest Experience Agent
Abu Dhabi, Abu Dhabi, United Arab Emirates
Full-time
Company Location: Qasr Al Sarab Desert Resort by Anantara
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world鈥檚 most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
路 To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
路 To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa, and health club, and other Anantara properties.
路 To oversee the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Anantara.
路 Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
路 To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
路 To develop a close and harmonious working relationship with all hotel departments.
路 Conduct daily shift briefings/meeting鈥檚 and pass on all information to team-members.
HOW YOU CAN SUCCEED IN THIS ROLE
Within Anantara, the top-performing people who do this job always demonstrate the following attitude:
路 Working with Others:
They always try to anticipate and exceed the needs of customers and colleagues
They use their own initiative and good judgement to solve problems in a calm and efficient way
They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
They always act with personal professionalism and integrity
路 Taking Responsibility:
They always conduct business honestly and fairly. They keep sensitive information confidential.
They can prioritise their workload effectively and be organised and structured at work
They manage their time and pay attention to detail. They know their jobs and can work without close supervision.
They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.
Additional Information
Able to relocate to remote resort location
Guest Experience Agent
Abu Dhabi, Abu Dhabi, United Arab Emirates
* Full-time
