Group Leader, Human Resources

Job Description

Group Leader, Human Resources – Dubai   

Are you ready to use your HR skills and business acumen? How about offering up your skills in improving employee’s experience & providing fast/relevant support to managers & employees around the globe? Join Western Union as a Group Leader, Human Resources and help drive successful HR strategies that will globally transform our customer and employee experience.

Western Union powers your pursuit.

In this critical role, we will expect you to coach executive level leaders on change management, organizational and talent development while collaborating with stakeholders both in & outside of the HR team. You will need to interact with various datasets to understand employee/people manager experience trends to drive continuous improvement.

Role Responsibilities

• Design, build and implement the strategy and operating model for all people matters for Asia Pacific & Middle East GM and their sales organization.
• Work as key advisor to business leaders to determine best approaches to employee experience across location / regions, including attraction, recruiting, retention, engagement, learning and development, performance, leadership.
• Be the voice of the end-to-end employee experience to all process owners and stakeholders to identify biggest opportunities for improvements in experience.
• Lead change management initiatives and support leaders in business transformation and cultural change.
• Define and deliver people metrics, benchmarks, and employee experience value stream maps. 
• Your role will be critical to identify problems, prioritize the business challenges & gain sponsorship to change.
• Maintains knowledge of trends, best practices, regulatory changes in human resources within assigned regions.
• Conducts research and analysis of organizational trends including time to fill, vacancy rates, engagement survey responses, attrition from our HR systems. Partner closely with HR Strategy Partners & HR Knowledge Center on service delivery.
• Collaborate with stakeholders at all levels and other Global HR functions (i.e. Talent Acquisition, HRIS, Benefits etc.) strategically and operationally on various initiatives / projects to ensure best approaches to employee experience.

Role Requirements

• 8-10 of progressive responsibility in human resources management for a large sized, multinational firm or major corporate division. 
• Strong business orientation and understanding of global market dynamics.
• Strong organizational effectiveness skills (group dynamics, new business development, cross-matrix expertise). 
• Strong record in leading People & Culture functions within an international, financial services environment
• Ability to develop, present and influence strategic plans and policies to senior management coupled with the proven capability to implement.
• Experience working within highly matrixed environments.
• Experience in fast-passed environment where ability to take decisions and have sound judgement is a must.
• Preference to have Asia Pacific and Middle East HR experience.
• Able to take a strong leadership role in implementing policies and procedures to support organizational objectives.
• Able to have transparent and productive relationships with peers and collaborate successfully.
• Ability to do business with an absolute commitment to the ethics, honesty, and credibility.
• Proven success in developing employees through new opportunities and challenges, recognizing, and rewarding high performers, and embracing diversity and varied perspectives.
• Strong problem solving and analytical skills.
• Excellent verbal and written communication skills.

We make financial services accessible to humans everywhere. Join us for what’s next.

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.

Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few
(https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Dubai specific benefits include:

• 25 days annual holiday

• Bravo Recognition Program
• Life/Medical Cover
• Employment and Resident Visa

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate. 

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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