Graduate Technical Support

IT & Network
Morocco 🇲🇦
October 2, 2023

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Job Description

Graduate Technical Support

At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.

Join us to do the best work of your career and make a profound social impact as a Graduate Technical Support​ on our Technical Support Team in Casablanca.

What you’ll achieve
As a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.
You will:

  • Assist customers by diagnosing problems and providing resolutions for technical and service issues

  • Identify and provide input on unique or recurring customer problems

  • Remain knowledgeable of Dell’s product line, processes, policies, current industry products, and technologies and escalate more complex customer technical issues to senior-level support

  • Focus on delivering a positive customer experience according to Dell standards

  • Monitor and track issues to ensure accurate resolution, may be involved in revenue generation activities with current Dell customers

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

  • Freshly Graduated within the last 12 months

  • Fluent written and verbal communication in French & English

  • Ability to handle critical/sensitive situations professionally with users that have a wide range of technical knowledge

  • Good understanding of hardware and software interactions, and ability to apply this understanding to resolve issues

  • Good server hardware knowledge, RAID, HBAs, SCSI, ATA, and other I/O topologies, fiber channel, Clustering, RAID, and I/O topology, DAS, SAN, NAS knowledge, Routing with LAN/WAN, Firewall solutions, NAT, and network load balancing

Desirable Requirements

  • Comptia S+ & N+ certification, Storage hardware knowledge and Cisco certification would be a plus

  • One industry-level certification: MCP Server level, CCDA, or like certification preferred

Dell’s Flexible & Hybrid Work Culture

At Dell Technologies, we believe our best work is done when flexibility is offered.

We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.”

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 4th August 2023
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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