Goods Handout and Return & Exchange Co-worker

Job Description

Company Description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at affordable prices . We are part of IKEA Al-Homaizi Limited, operating in three countries – Kuwait, Jordan, and Morocco.

Our keywords are Home, People, Happiness, Development, Leadership, Inclusion & Diversity, All with Passion!

Join us to bridge your dreams and unique ideas within an organization that believes in People !

Job Description

Customer Service

• To check picked customer orders goods handout.
• To collect and prepare picking of customer orders goods handout.
• To ensure that the Customer Handout orders must always be picked first.
• To ensure to hand-out the right products to the customers within an acceptable waiting time. To communicate to the customer that the order is ready for collection by calling out the order number.
• To place aside any customer order that is not immediately collected and mark the customer’s waiting number.

Technical

• To report stock discrepancies/missing products to the warehouse.
• To compare the products on the trolley with those detailed on the customer order printout.
• To ensure that the picked order contains all parts of the relevant products & has been completely picked.
• To check that the product packaging is undamaged.
• To ensure that the correct stock balances are always kept in the computer system.  

General

• To carry out any other jobs assigned by the Service Operations Manager or Group Leader.

Qualifications

• Post Secondary or Diploma in Business Management.
• 2 years experience as a receptionist.
• Courteous and efficient Customer service & communication.
• Taking responsibility in handling & solving problems Quality, accuracy & commitment to work.

Additional Information

A few more details for you

This position is full-time and is located in Kuwait.

Please send your  CV in English and tell us why you would be a good fit for this role.