Global Head of Fraud
Job Description
Paymentology is the first truly global issuer-processor, giving banks and FinTechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale.<br><br>Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.<br><br>The <strong>Global Head of Fraud</strong> in Paymentology is responsible for leading and managing Paymentology’s global fraud prevention and detection efforts.<br><br>This strategic role involves overseeing the development and implementation of robust fraud prevention strategies, policies, and procedures.<br><br>What you get to do::<br><br>The Global Head of Fraud will collaborate with cross-functional teams and external partners to ensure compliance with regulations, enhance fraud prevention measures, and protect Paymentology and its customers from fraudulent activities.<br><br><ul><li>Develop and execute a comprehensive global fraud prevention strategy aligned with Paymentology’s risk management objectives.</li><li>Develop and implement a strategy for Fraud monitoring, working closely with Compliance and Product teams.</li><li>Lead and manage a globally distributed team of fraud prevention professionals, providing guidance, support, and performance feedback.</li><li>Own and continuously improve team capabilities, skills, and capacity development, including key areas (like processes, quality assurance, regulatory compliance, and workforce management) ownership.</li><li>Implement effective fraud prevention policies, procedures, and controls to safeguard Paymentology and its customers from fraud risks.</li><li>Stay updated on industry trends, emerging fraud typologies, and regulatory requirements to continuously enhance Paymentology’s fraud prevention measures.</li><li>Collaborate with internal stakeholders, such as Compliance, Legal, and IT, to integrate fraud prevention efforts across all business units and systems.</li><li>Establish and maintain relationships with industry partners, law enforcement agencies, and regulatory bodies to exchange information and stay ahead of fraud trends.</li><li>Conduct regular fraud risk assessments to identify vulnerabilities and recommend appropriate mitigation strategies.</li><li>Utilise advanced fraud detection tools, technologies, and analytics to proactively identify and investigate suspicious activities.</li><li>Rigorously use data to drive decision-making, develop new approaches, evaluate program performance, and advocate for product changes that improve the accuracy of our fraud monitoring program.</li><li>Drive awareness and training programs to educate employees about fraud risks, prevention techniques, and reporting procedures.</li><li>Prepare and present reports to senior management and the board of directors, highlighting key fraud prevention initiatives, performance metrics, and risk mitigation strategies.</li><li>Assume leadership of fraud incident handling, ensuring a prompt intervention, followed by a well-coordinated and thorough investigation, report, and successful implementation of preventative measures.</li><li>Engage with key clients in any matters pertaining to fraud, guiding them as subject matter experts and giving them confidence in the Paymentology platforms.<br><br></li></ul>Requirements:<br><br><strong>What it takes to succeed:<br><br></strong><ul><li>Bachelor’s degree in a relevant field such as Finance, Business Administration, or Risk Management. Advanced degree preferred.</li><li>Proven experience of at least 10 years in fraud prevention, detection, and investigation, preferably in a global or multinational organisation.</li><li>Strong knowledge of fraud prevention strategies, methodologies, and industry best practices.</li><li>Familiarity with global fraud regulations, compliance requirements, and industry standards.</li><li>Demonstrated leadership and people management skills, with a track record of building and developing high-performing teams.</li><li>Analytical mindset with the ability to analyse complex data, identify patterns, and make informed decisions.</li><li>Proficiency in using fraud detection tools, data analytics, and case management systems.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders at all levels.</li><li>Strong organisational skills, including the ability to prioritise tasks, manage multiple projects simultaneously, and meet deadlines.</li><li>Professional certifications in fraud prevention or related areas, such as Certified Fraud Examiner (CFE) or Certified Fraud Control Manager (CFCM), are desirable.<br><br></li></ul>This is a <strong>full-time, remote contractor position</strong> and we are looking for candidates, located in timezone (UTC +1-4). Flexible hours are a must for our remote team!<br><br>What you can look forward to::<br><br>At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
