General Manager

Job Description

General Manager is responsible to ensure profitability by overseeing the various departments which include variable operations
(retail and fleet sales), fixed operations (service & parts), and the business office (accounting & administration). Duties of the general
manager include but are certainly not limited to, planning, motivatig, and coordinating corporate management through
leadership and solid business practices.

• Planning and developing short and long-term goals and objectives annually and submitting timeprojections to corporate management for approval.
• Paying close attention to daily operations, recommending and creating improved courses of action where
• necessary.
• Coordinating regular meetings with the managers of each department to ensure their profitability and
• efficiency.
• Focusing on any customer complaints that department managers are unable to rectify and taking the
• necessary steps to resolve these complaints.
• Oversee daily operations, remedy customer complaints promptly, and ensure customer satisfaction
• metrics are met.
• Implement growth strategies that align with the company’s objectives by carefully assessing profit and
• loss while maintaining vehicle inventory that meets the needs of the local market,
• Provides guidance to the Regional Managers of sales, services, Operations, finance, and auto
• parts on issues impacting the business or staffing…etc.
• Understands and ensures compliance with warranty and policy procedures.
• Review reports to identify trends in data, and strategies with sales, parts, and services managers on
• addressing best practices on how to monitor, resolve, or resources are available.
• Monitors the performance of the service, parts, and body shop departments.
• Coach the sales team on proper closing techniques through training and active participation.
• Spend time with customers to determine their needs, discuss vehicle options, and assist sales team
• members in closing deals.
• Monitor and analyze salespeople’s performance
• Ensures the agreed-upon KPIs are achieved as per the agreed quality, time & cost.