Front Stage Supervisor

Skilled Trades & Manual Labor
United Arab Emirates 🇦🇪
October 27, 2023

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Job Description

Functional Accountabilities

  • Comprehensive knowledge of the Hotel, including all departments, services and outlets

  • Set an example for all Front Stage Agents with regards to punctuality, grooming, courtesy, attitude, team work, guest relations and following of policies & procedures

  • Assist Front Stage Agents in their daily work and to deal with any problems or guest complaints in a professional and efficient manner

  • Function as a liaison between Front Stage Agents and the Duty Managers/ Producer Front Stage, offering feedback and communicating both ways

  • Monitor performance of Front Stage Agents and provide feedback & coaching to ensure they are maintaining defined Front Stage standards

  • Carries out training for new team and on the job training. Motivates staff to bring out excellent performance.

  • Check all updated registration cards ensuring that the information is complete, all necessary documents attached and sufficient payment guarantee has been taken

  • Check the allocation of any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning

  • Communicate closely with the Rooms Controller at all times about room allocation changes, pending departures, room moves and waiting guests

  • Communicate closely with concerned departments about VIP room allocation changes

  • Communicate closely with Accounts about billing and cashiering issues

  • Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in

  • Follow up on any outstanding departures and to ensure that late check-outs are charged according to policy

  • Ensure that all Front Stage Agents have sufficient cash and change in their float

  • Perform any additional tasks as requested by Senior Management

5. Qualifications and experience

Experience and Technical Knowledge

ESSENTIAL

  • Experience in hotel industry

DESIRABLE

  • Previous guest relations experience in 5 star hospitality industry
  • 2 years of experience in 5 star hotel as Front Stage Supervisor

Qualifications

ESSENTIAL

  • At least High school graduate

DESIRABLE

  • Hotel school graduate or Front Stage operations certificate holder

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