Front Office Shift Leader

Job Description

Front Office Shift Leader

First impressions are everything! As a Front Office Shift Leader, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:
– Work with a diverse group of heartists
– Be a part of Accor prestigious team
– Start your career with us and advance further your opportunities
– Employee benefit card offering discounted rates at Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:
– Greet, check-in, respond to requests and settle accounts while providing exceptional service
– Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
– Maintain effective communication with all related departments to ensure smooth service delivery
– Maintain good working relationship with all Front Office employees with specific emphasis on Guest Service Agents and Guest Relations
– Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
– Take initiative to add a personalized experience
– Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling