Front Office Receptionist

Job Description

Job description / Role

Front Office Receptionist

An exciting opportunity has arisen for a Front Office Receptionist to join Rixos Premium Saadiyat Island.

What's in it for you:
– Employee benefit card offering discounted rates in Accor worldwide.
– Learning programs through our Academies.
– Opportunity to develop your talent and grow within your property and across the world !
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:
– Register and process check in for all arrivals .
– Handle guest checkouts efficiently and professionally .
– Update guest information into the computer after a complete check-in .
– Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure .
– Handles walk-in counter reservations at all times and process call in reservations when the room reservations section is closed .
– Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all time .
– Resolve guests' complaints/ requests and liaise with the department concerned to ensure immediate follow-up .
– Handle issuance of guest room key cards and ensure effective control for guest security .
– Check and convey message, mail, and package to Guests .
– Assist at the Information counter, Foreign Exchange, Night Audit, and, Business center, as and when assigned .
– Have knowledge of the hotel rate codes, package, segmentation, discounts, and how to handle each .
– Handle safe deposit boxes in accordance with policies and procedures.