Front Office Manager (Saudi National)

Job Description

Job description / Role

Front Office Manager (Saudi National)

We are looking for an experienced Front Office Manager, Providing engaging, sincere, personalized service is one of the ways our Front Office colleagues are turning guest stay into memories. Showcasing your interpersonal strengths as Front Office Manager, where you will lead, train, and recognize your team in support of exceptional guest service.

What is in it for you?

– ALL Heartist benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies and the opportunity to earn qualifications while you work
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– Consistently offer professional, friendly, and engaging service
– Lead and manage all aspects of the Front Office department and ensure all service standards are followed
– Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
– Ensure proper staffing and scheduling of all Front Office colleagues in accordance to productivity and guidelines
– To be aware of all VIPs visiting or staying in the hotel.
– To daily review the Night Audit reports related to the Front Office
– To ensure proper completion of all CID and local government requirements concerning hotel guests and files
– To ensure a proper use of the telephone etiquette as per Sofitel standards.