Front Office Manager (Female)

Job Description

Job description / Role

Responsible for all front office functions and staff. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

– Responsible for short- and long-term planning and the management of the hotel's Front Desk operations
– Develop and recommend the budget, labor cost plans and objectives and manage within those approved plans
– Maintain guest room inventory
– Coach and counsel colleagues as needed to reflect Hyatt's service standards and procedures
– Perform all tasks of the front desk as needed to facilitate service
– Ensure all operations and cash handling are done per policies and procedures
– Maintain excellent communication with the housekeeping department and other departments.
– Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
– Analyze, investigate, and resolve guest complaints
– Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
– Ensures proper staffing levels for customer service goals.