Front Office Manager

Job Description

Front Office Manager

Inspiring and engaging. As Front Office Manager, you will show your leadership and interpersonal strengths to maximize the rooms operations and ensure an exceptional guest journey.

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– To provide a visual management presence in the hotel Lobby.
– To ensure the safe running of the hotel.
– To provide continuity of management in complaint handling, both face to face, via telephone and in writing, depending on the situation and requirement.
– To be informed and compliant with all forms of hotel systems and technology, Internet access, telephones and able to resolve issues.
– To ensure that an accurate Royal Service and Department guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team.
– To be fully conversant with the day’s events and respond promptly to the service needs of guests.
– To be informed and trained in the resolution of guest IT issues.
– To have an understanding of the Front Office and accounting procedures in order to deal with financial issues and their resolution ensuring guest satisfaction whilst adhering to set procedures.
– Must be able to understand the process of achieving the best possible profitability and maximizing of revenue in Rooms and Food & Beverage Departments Assist Guest Relations Managers in their daily tasks as required.