Front Office Manager
Job Description
Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids’ Club.
Job Description
Front Office Manager
As a Front Office Manager with our Fairmont The Palm, you are responsible for the efficient management of the front office operations, including all related services to ensure profitability through proper planning, organizing, directing, implementing and control. You need to ensure ongoing liaising and coordinating with all departments of the hotel to ensure total guest satisfaction.
Summary of Responsibilities:
– Oversee the daily Operations of the Front Office.
– Coach, lead, guide and direct the efforts of the team of front desk agents
– Provide managerial support to other Rooms Division Leaders in daily operational duties.
– Consistently offer friendly, engaging and a service culture that contributes positively to the Brand’s Vision and Mission.
– Ensure the daily operation of the Front Office (includes all the Front of House areas) are properly staffed to meet forecasted business volumes.
– Conduct regular inspection of VIP arrival rooms and liaise with the housekeeping or engineering department on deviation from standard set-ups.
– Manage ALL loyalty program and guest recognition program.
– Lead and inspire FO Up selling program.
– Approve and adjust schedules as required based on business volume forecasts.
– Provide feedback, seizes training and coaching opportunities for colleagues.
– Supports training initiatives and provide a training role as required.
– Supports recruitment for the Front Office team
– Promote and follow a safe work environment.
– Promote and lead a service driven, results driven work environment.
– Follow departmental SOP’s (Standard Operating Procedures).
