Front Office Host

Job Description

<strong>Position Purpose</strong><p><br></p>To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, mainly in FO but also in F&amp;B.<p><br></p><strong>Duties &amp; Key Responsibilities</strong><p><br></p><ul><li> Organise the ‘work area’ to be able to deliver brand-specific customer service from welcome to good-bye</li><li> Deliver exceptional customer service in all shifts (early, late, night) and enrol Hilton Honors members</li><li> Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly</li><li> Close guest transactions on FO effectively, solicit feedback, and deliver a memorable goodbye (checkout)</li><li> Stay up-to-date in terms of received Guest Feedback (SALT, Social Media)</li><li> Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service</li><li> Duties of a FO Host when scheduled to work in F&amp;B can include the order-taking, delivery of any food and/or beverage items, and clearing of tables</li></ul><p><br></p><strong>What are we looking for?</strong><p><br></p>Front Office Hosts serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<p><br></p><ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Previous experience in cash handling</li></ul><p><br></p><strong>What will it be like to work for Hilton?</strong><p><br></p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!<p><br></p><strong>Work Locations</strong><p><br></p>Hampton Inn by Hilton Neom<p><br></p><strong>Schedule</strong><p><br></p>Full-time<p><br></p><strong>Brand</strong><p><br></p>Hampton by Hilton<p><br></p><strong>Job</strong><p><br></p>Guest Services, Operations, and Front Office