Front Office – Front Desk Agent
Job Description
Front Office – Front Desk Agent
Job Description
Provide prompt, courteous and efficient service to all Guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure Ensure Guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed Conduct in Room & Hotel familiarization and assist Guest in Hotel activity enquiries / requests Maintain an up to date knowledge of Hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to Guest queries Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems Maintain the privacy of all Guests by ensuring that no details of the Guests are disclosed Demonstrate a complete understanding of the Hotel’s policies, procedures and service standards and have full knowledge of the Hotel facilities and happenings Operate in a safe and environmentally friendly way to protect guests’ and employees’ health and safety, as well as protect and conserve the environment Comply with the hotel environmental, health and safety policies and procedures
Skills
The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality
with an outgoing, charismatic and approachable character. You will work well under pressure in a fast
paced environment and be a great team player, who thrives in working with a multi-cultural team and
guests alike, while possessing following additional competencies:
Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork
Job Location Marrakech, Morocco Residence Location Morocco
