Front Office Assistant Manager

Job Description

Does the hustle and bustle of life excite you?
Are you able to create a loyal following, whilst handling the pace and keeping
your team checked in? Then why not come and join us at the Radisson Hotel Group
to Make Every Moment Matter! where our guests can relax and enjoy the
experience!

Our first-class Front Office Team is the heart
of the house where we exude patience, empathy and personality to host the show
and where we strive to deliver a hospitality experience that is beyond
expectation – creating memorable moments for our guests.

Situated on Palm West Beach, our vibrant
lifestyle resort boasts incredible city and ocean views and provides easy
access to the beach. Whether you’re traveling for business or leisure, we have
got you covered. Explore our on-site restaurants and bars for all-day dining
and exciting drinks menus. Keep your exercise routine on track at our fitness
center and find true relaxation at our spa. To unwind, take it easy by the pool
or at our full-service private beach. If you’re traveling for work, take
advantage of our three fully-equipped meeting and event spaces.

As Assistant Manager Front Office, you will join
a team that is passionate about delivering exceptional service where we believe
that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes, I Can! as we
are looking for passionate people just like you!

Key Responsibilities as an Assistant Manager
Front Office:

·        
Supports the smooth running of the front office
department, where all aspects of the guest journey and experience are delivered
to the highest level.

·        
Manage and monitor activities of all
employees in the Front Office department making sure they adhere the standards
of excellence and to the guidelines set in the employee handbook, hotel
policies and procedures, coaching, training and correcting where needed.

·        
Dealing
with complaints, problem solving, disturbances, special requests and any other
issues that may arise.

·        
Works proactively to improve guest satisfaction
and comfort, delivering a positive and timely response to guest enquiries and
problem resolution.

·        
Delivers on plans and objectives where front
office initiatives & hotel targets are achieved

·        
Supervises the front office team fostering a
culture of growth, development and performance within the department

·        
Accountable for ensuring that costs and
inventory are controlled, that productivity and performance levels are attained

·        
Builds and maintains effective working relationships
with all key stakeholders

·        
Takes ownership to deliver an effective planned
guest engagement programme

·        
Ensures adherence and compliance to all
legislation where due diligence requirements and best practice activities are
planned, delivered and documented for internal and external audit, performing
follow-up as required

·        
Undertake
full responsibility for Scheduling and Payroll of the department.

·        
Set
Front Office Budget, monitor Profit & Loss and cash handling throughout the
year. Supervise Upsell program at the Front Office and work as part of the
Yield Management team to try and maximize revenue for the hotel.

·        
Work
closely with the Housekeeping Department to improve guest services and foster
cross departmental communication.

·        
Coordinate
daily activities with hotel management team on a daily basis.

·        
Hold
monthly department meetings keeping staff informed of all activities in the
hotel, reinforcing Standards of Excellence and promoting a strong team
atmosphere and culture.

·        
Be
aware and able to enforce all fire-life-safety procedures. Remain current in
all updates with regards to new procedures and training. Ensure staff is fully
trained in emergency procedures. This position is a member of the hotel’s
emergency response team.

Requirements and skills: –

·        
High
school degree or equivalent; bachelor’s degree or certification in management
in related field preferred

·        
2+
years of previous experience as an Assistant Manager Front Office or a related
role preferred

·        
Proficient
computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook,
and Excel)

·        
Solid
customer service skills

·        
Excellent
leadership, team building, and management skills

·        
Encouraging
to team and staff; able to mentor and lead

·        
Ability to find creative solutions with proven
problem-solving capabilities offering support where required

·        
Personal integrity, with the ability to work in
an environment that demands excellence, time and energy

·        
Female
candidate who is a Russian/German speaker

·        
Excellent
verbal and written communication skills

·        
Commitment to delivering exceptional guest
service with a passion for the hospitality industry

·        
Experience of working with IT systems on
various platforms

·        
In-depth
understanding of the industry