Front Office Agent
Job Description
Job description / Role
Front Office Agent \”Receptionist\”
We are seeking a Novotel Jeddah Tahlia Ambassador who prides themselves on their problem-solving, communication, and relationship-building abilities to act as the first point of contact for our guests
What is in for you:
– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through Accor Academy and the opportunity to earn qualifications while you work
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
– Register and room all guest arrivals according to established procedures
– Perform check-in, check-out, and room change procedures and ensure all data are accurately entered into the hotel system
– Maintain cashier float and ensure accurate daily report of all money received
– Keep abreast of all modifications to accounting policies and procedures
– Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
– Attend to guest\’s complaints, inquiries, and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
– Ensure that the guests depart the hotel with a positive impression of hotel service
– Perform the audit balances and prepare all reports for audit in an orderly fashion
– When on night shift, check night report, prepare morning report, and prepare all necessary forms for guest arrivals
– Maintain comprehensive knowledge of standard reservation procedures
– Maintain exemplary department standards of behavior and appearance and attitude
– Ensure the front desk work area is kept clean and in an orderly state at all times
– Is fully aware of the Credit policy
– Perform related duties and special projects assigned
