Front Office Agent

Customer Service
Morocco 🇲🇦
June 13, 2024

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Job Description

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience:

  • Checks in guest in an efficient and friendly manner, using guest name whenever possible. 

  • Assures that guest is assigned type of room requested and the correct rate is charged.

  • Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.

  • Checks out guest at end of stay. 

  • Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. 

  • Settles bill accurately through credit card or cash transaction.

  • Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, exchanges foreign currency.

  • Reconciles all transactions at the close of each shift.

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