Front Office Agent

Job Description

Job description / Role

Providing engaging, sincere, personalized service is one of the ways our Colleagues are turning moments into memories for our guests at Fairmont Hotels & Resorts. Be a proud ambassador for your hotel as a Reception Agent, where the warm and efficient service you offer our guests makes them feel welcome at check-in, valued at check-out – and always at home.

Summary of Responsibilities:

Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

– Consistently offer professional, friendly and engaging service.
– Greet, check in and settle guest accounts while ensuring all service standards are followed.
– Assist guests regarding hotel facilities in an informative and helpful way.
– Respond to each guest who approaches the Reception Desk.
– Drive rate through up-selling room brands.
– Follow department policies, procedures and service standards.
– Follow all safety policies .
– Other duties as assigned.