Front Office Agent

Job Description

Responsibilities:

Reporting to the Director of Front Office and Assistant Front Office Manager(s), responsibilities and essential job functions include but are not limited to the following:

– Consistently offer professional, friendly and engaging service.
– Greet, check in and settle guest accounts while ensuring all service standards are followed
– Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float
– Handle guest requests, questions and concerns effectively and promptly
– Promote a professional team environment
– Follow department policies, procedures and service standards
– Performs any and all other tasks assigned by management
– Upholds the highest standard of internal and external customer service at all times