Front Desk Staff

Job Description

Represent the preschool as the first point of contact in a professional, warm, friendly and efficient manner, providing reception support that meets the day to day requirements of the School

• Deliver, or organize for the delivery of, all operational actions associated with the preschool’s reception including:

Phone/ Mail management and distribution

• Responding to incoming telephone and email inquiries

• Dealing professionally with and directing parents, contractors, couriers, and other facility visitors

• Maintaining the Reception area to a high standard ensuring it is organized, clean, and prepared for visitors

• Organizing couriers, pre-school transportation, taxis, and bookings as required

• Ordering of stationery and organizing for the Reception area, including the storage and correct use of business cards and name badges

• Assist the nursery with data entry, proofreading, and ensuring functional organization as required

• Update of the telephone system’s ‘call waiting’ messages, as appropriate

• Assist with Admissions and Marketing in the following areas:

• Provide information to parents and others regarding admissions, school fees, school services, and general information

• Conduct tours with prospective families and/or providing translation services for these tours and workshops

• Attend and present at various events, including expositions, conferences, and other Admissions related events and activities

• Participate in door-to-door Marketing and Admissions campaigns and events

• Make and receive phone calls regarding Admissions and Marketing

• May require making up to 50 logged phone calls daily

Update school records as required for student and staff attendance, visitor logs, parent phone calls, and more

• Call and email parents or guardians regarding student incidents, issues, etc. as required

• Be an effective, positive, and contributing team member to assigned work teams, including Reception, Marketing, and Admissions

• Provide leave-related cover for Reception as required

• Ensure the safety of self and others

• Ensure compliance with school policies and procedures

• Participate in the School’s activities as required

• Work harmoniously with other employees with respect and School requirements

• Maintain good ethics and professionalism that will earn respect of all customers and work colleagues

• Other related duties as required

• Covering the Admissions Officer or other employees as required during their absence