Front Desk Representative

Job Description

<p>Lemon Spaces is hiring Guest Service Agent in Downtown (West El Balad)</p><ul><li>Uphold Lemon Spaces standards and accommodate the requests and needs of all guests.</li><li>Implement all the reservations for the guests and ensure implementing Lemon Spaces’ policies in coordination with any related department to ensure giving the guest a flawless experience.</li></ul><ol><li>Welcome the guests warmly and ensure they are all recognized and maintain eye contact in accordance with the Brand service and the goals of Lemon Spaces.</li><li>Receive the reservation requests, ensure that the customers signed – approved on the policies to confirm the reservation request.</li><li>Perform all the check-in and the checkout using the brand service standard of Lemon Spaces providing the guest a flawless experience.</li><li>Verify guests’ payment methods during check-in to ensure fulfilling all the needed data as per Lemon Spaces’ policy.</li><li>Deal with all guest requests promptly, taking personal responsibility to ensure guest’s satisfaction.</li><li>Be familiar with all room types, availability, rates, group movements, billing, daily events, promotions, VIPs.</li><li>Be aware of facilities and points of interest within the area and surrounding areas to assist with any guest inquiries.</li><li>Assign rooms to guests and inform them of any specials offered by the hotel.</li><li>Accept reservations and enter these into the system to maintain the units’ inventory.</li><li>Handling guest messages, facsimiles, and mail, ensuring that the information is passed on is accurate, complete, and promptly delivered.</li><li>Handle the guest checkout process, ensuring billing processes and manual postings conducted in accordance with Lemon Spaces’ standards.</li><li>Convey information and messages to appropriate personnel in a timely and efficient manner.</li><li>Receive the complaints from the guests to send them to the concerned parties and follow up on the replies to share them with the guest.</li><li>Act as intermediary between guests and external service providers to deliver the required service to the guest.</li><li>Send periodic or immediate reports to the direct manager regarding any emergency, security, or health &amp; safety matter.</li><li>Maintain daily logbook and conduct informative handover to next shift ensuring that all relevant information passed on clearly.</li><li>Maintain cash flow (ex: payments from the guests, petite cash and accurately handle money.</li></ol><p><br></p><p>Requirements: </p><ul><li>BACHELOR’S DEGREE IN ANY RELATED FIELD (Tourism – Hospitality) IS PREFFERD</li><li>1 – 3 years of experience in any related industry</li><li>Computer Skills: MOS</li><li>Excellent English</li></ul><p><br></p>