Front Desk Receptionist

Job Description

Position Description:

Our Front of House Reception team are the first point of contact for all visitors to the salon, the responsibilities of our reception team include greeting guests, assisting them with questions regarding our services and products, booking all appointments, checking the guest into the computer system, and receiving payments for services performed.

Key Responsibilities & Accountabilities:

• Welcome guests to the salon including offering clients welcome beverages
• Create and maintain client profiles in our client management software
• Develop and improve Le Figaro’s customer service experience
• Respond to all enquires with high standards
• Regularly attend, participate in, and support training and staff meetings for the salon
• Communicate to management any occurrences involving staff or guests in the salon that require attention
• Facilitate complaint resolution
• Manage and optimize staff and room schedule
• Meet monthly sales targets
• Upsell our current promotions and services

Skills

Knowledge, Skills & Abilities:

• Strong customer relationship management
• Ability to build trust-based relationships with customers
• Knowledge of the products and services that we provide
• Ability to handle complaints and conflict resolution professionally with calmness and self-control
• Professional verbal and written English and Arabic
• Time management: ensuring time is managed between welcoming clients, gathering client feedback, receiving payments, and rebooking clients for their next service

Education & Experience:

Education

• High School Diploma or Equivalent
• Must be fluent in Arabic and English

Experience

• Minimum 3 years experience in a salon or spa, luxury brand, or hospitality environment
• Previous experience is a must