Front Desk Agent

Job Description

Job description / Role

Front Desk Agent

First impressions are everything As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

– Employee benefit card offering discounted rates at Accor worldwide
– Learning programs through our Academies
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– Greet, check-in, respond to requests and settle accounts while providing exceptional service
– Take initiative to add a personalized experience
– Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling Your experience and skills include:
– Service focused personality is essential; experience is an asset
– Prior experience working with Opera or a related system
– Fluency in English; additional languages are a plus Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.