Front Desk Agent
Job Description
<strong>Organization- Grand Hyatt Amman</strong><p><br></p><strong>Summary</strong><p><br></p>At the moment we’re looking for <strong>Front Desk Agent</strong> to join our energetic, enthusiastic and passionate team at <strong>Grand Hyatt Amman.</strong><p><br></p><strong>Grand Hyatt Amman</strong> enjoys a prime location at the heart of Amman. Grand Hyatt Amman is only a 45-minute drive from Queen Alia International Airport. The 312 rooms equipped with an array of modern amenities and latest technology.<p><br></p>For meetings and conferences, the hotel is well equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.<p><br></p>As <strong>Front Desk Agent,</strong>you will be reporting directly to the <strong>Front Office Manager</strong> and below are some of the key responsibilities:<p><br></p><strong>Administration</strong><p><br></p><ul><li>Maintains the Daily Log Book.</li><li>Reports “Lost and Found” items.</li></ul><p><br></p><strong>Customer Service </strong><p><br></p><ul><li>Delivers the brand promise and provides exceptional guest service at all times.</li><li>Provides excellent service to internal customers as appropriate.</li><li>Be familiar with the hotel’s products and services and policies.</li><li>Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved adequately.</li><li>Maintains positive guest and colleague interactions with good working relationships.</li><li>Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.</li><li>Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.</li></ul><p><br></p><strong>Financial</strong><p><br></p><ul><li>Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.</li></ul><p><br></p><strong>Operational</strong><p><br></p><ul><li>Meets and greets all guests and assists with registrations.</li><li>Ensures the strict control of room keys.</li><li>Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.</li><li>Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.</li><li>Prepares welcome cards and keys for arriving guests.</li><li>Ensures accurate knowledge of hotels and the tourism in the city / country.</li><li>Reports “Lost and Found” items.</li><li>Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.</li><li>Supports and embraces the spirit of “We work through Teams”.</li><li>Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.</li></ul><p><br></p><strong>Qualifications</strong><p><br></p><ul><li> Bachelor’s degree/higher education qualification/equivalent in Hotel Management or any related field.</li><li> Very good level of English language.</li><li> 0-1 year experience as Front Desk Agent.</li></ul>
