French speaking Onboarding Consultant

Job Description

Company Overview

DocuSign helps organizations connect and automate how they agree. Our flagship product, eSignature, is the world’s #1 way to sign electronically on practically any device, from virtually anywhere, at any time. Today, more than a million customers and a billion users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people’s lives.

What you’ll do

The Onboarding Consultant is a high-energy strategy-focused customer advisor responsible for a portfolio of selected strategic and enterprise companies, driving return on our customers’ investment in the DocuSign Agreement Cloud and unlocking further modernization across their system of agreement. The Onboarding Consultant will define, develop and execute effective customer adoption and success strategies. The Onboarding Consultant is able to discuss and advise on core functionality and features beyond the fundamentals, and the art of what is possible. Working with resources across the Customer Success organization and DocuSign, the Onboarding Consultant helps customers realize business results by serving as the post-sale conduit for our customers.

Passion for customers, professional maturity, technical fluency, excellent communication and presentation skills as well as the ability to enable customers to adopt change while driving to key deliverables, is critical in this role.

This position is an Indivudal Contributor, reporting to the Sr. Manager of Onboarding.

Responsibility

• Drive Successful Customer Engagements: (70%)
• Develop and execute an “Onboarding Roadmap” in collaboration with the customer and Account Management team to provide a path to a modernized system of agreement
• Provide high-level guidance and solutioning to out of the box product functionality
• Discover customer pain points, needs & business objectives
• Liaise between customer and internal teams at DocuSign
• Identify opportunities for adoption growth across business units
• Product Knowledge and Expertise: (10%)
• Stay current on product features and functionality, platform changes (DocuSign Agreement Cloud) and partner technologies by attending enablement sessions, product release meetings and other enablement activities to improve product knowledge
• Utilize knowledge around the DocuSign Agreement Cloud to identify areas of opportunity to expand a customer’s portfolio of products
• Use online and internal resources to enable the customer on product functionality
• Cross-Functional Collaboration: (10%)
• Collaborate and communicate with cross-functional teams to ensure alignment on customer plans
• Administrative Responsibilities (10%)
• Manage a large portfolio of customers and stay up to date with relevant notes, time entry and project status reporting

Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work locations for the majority of the time.

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

In-Office: Employee works from the physical workspace 100% of the time.

What you bring

Basic

• BA/BS degree or equivalent work experience
• 5+ years recent experience in a customer facing, advisory or consulting delivery role
• Fluent in English and evidence of using this successfully in a business context.

Preferred

• Project management, business process reengineering and change management methodology knowledge and/or first-hand experience
• Experience in IT transformations or Cloud-based implementations
• Subject matter expertise in multiple industry verticals.
• Ability to interact with and influence all levels from individual contributors to executives
• Self-motivated, highly collaborative, creative, goal- and growth-oriented, and team-centric
• Salesforce and Gainsight experience
• Demonstrated ability to develop understanding of software use and application
• Strong communication & presentation skills

Life at DocuSign

Working here

DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures. If you need such an accommodation, including if you need accommodation to properly utilize our online system, you may contact us at accommodations@docusign.com.

If you experience any technical difficulties or issues during the application process, or with our interview tools, please reach out to us at taops@docusign.com for assistance.

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