Food & Beverage Training Manager – Waldorf Astoria Ras Al Khaimah
Job Description
A Food & Beverage Training Manager will assist the Director of Food and Beverage to develop, plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs and requirements. Under the guidance of the Director F&B you will plan, manage and administer in depth training plans ensuring all necessary requirements are met.<p><br></p><strong>What will I be doing?</strong><p><br></p>A Food & Beverage Training Manager will assist the Director, Food and Beverage to develop, plan and manage learning and development programs for the Food and Beverage division to meet both the individual and organizational needs and requirements. Specifically, a Food & Beverage Training Manager will perform the following tasks to the highest standards:<p><br></p><ul><li>Work alongside departmental trainers to ensure that regular and consistent departmental training is delivered to fulfill the needs of all operational departments</li><li>Continuous review of guests’ feedback from all potential sources including social media, reservation systems, management feedback, and mystery shoppers </li><li>Conducting training needs analysis through deployment of tools for identifying root courses and providing appropriate learning and development interventions to bridge the gaps.</li><li>Facilitate regular open communication regarding training with Management and team members, look for feedback and suggest changes/additions to training where necessary. </li><li>Develop current and effective learning and development</li><li>Monitor and gauge the effectiveness of the training modules and programmes by implementing real time and real value measures such as assessments and sales reports. </li><li>Establish a methodology for weekly/monthly reporting on training KPI’s and share with team as appropriate. </li><li>Create and facilitate the creation of bite size training to provide and deliver immediate individual and team results. </li><li>Source external vendors to deliver programmes internally including academic and non-academic courses to meet employees learning and development needs. </li><li>Instilling a culture of high quality, process excellence and continuous improvement through clearly defined KPI’s performance target and customer satisfaction. </li></ul><p><br></p><strong>What are we looking for?</strong><p><br></p>A Food & Beverage Training Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<p><br></p><ul><li>Thorough knowledge of modern learning and development tools and technique</li><li>Excellent communication and presentation skills</li><li>Excellent people management skills</li><li>Demonstrated ability to develop interpersonal relationships</li><li>Positive attitude</li><li>Committed to delivering a high level of customer service, both internally and externally</li><li>Excellent grooming standards</li><li>Flexibility to respond to a range of different work situations</li><li>Ability to work under pressure</li><li>Ability to work on their own or in teams</li><li>Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Word, PowerPoint</li><li>Exceptional presentation and grooming</li><li>Previous experience delivering training in a luxury hotel environment</li></ul><p><br></p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<p><br></p><ul><li>Tertiary qualifications, or other collegiate-level degree, in Training or Human Resources</li></ul><p><br></p><strong>What will it be like to work for Hilton?</strong><p><br></p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!<p><br></p><strong>Work Locations</strong><p><br></p>Waldorf Astoria Ras Al Khaimah<p><br></p><strong>Schedule</strong><p><br></p>Full-time<p><br></p><strong>Brand</strong><p><br></p>Waldorf Astoria Hotels & Resorts<p><br></p><strong>Job</strong><p><br></p>Human Resources
