Food and Beverage Manager
Job Description
Rixos Qetaifan Island North
Opening in 2023, Rixos Qetaifan Island North will comprise a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort will boast panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country’s biggest draws will be Qetaifan Island North’s Waterpark attraction. The Icon Tower is the world’s highest tower of its kind, reaching 82 metres.
Food and Beverage Manager
Food and Beverage Manager is responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage, and service operations.
Oversees guest and employee satisfaction, maintaining standards, and meeting or exceeding financial goals. Demonstrates knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plans for food and beverage.
What’s in it for you:
– Be part of a unique and complex resort in Qatar
– Take advantage of opportunities to be recognized for your professional contributions
– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our academies
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference through our Corporate Social Responsibility activities like Planet 21
What you will be doing:
– Develops and manages all financial, employee engagement, and guest satisfaction plans and actions for Food and Beverage departments.
– Maintains a positive cost management index for kitchen and restaurant operations.
– Utilizes budgets to understand financial objectives.
– Leading Food and Beverage Team.
– Manages the Food and Beverage departments.
– Supervises and manages employees.
– Manages all day-to-day operations.
– Understands employee positions well enough to perform duties in colleagues’ absence.
– Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
– Oversees all culinary, restaurant, beverage, and service operations.
– Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement, and a passion for providing service.
– Provides excellent service to all employees.
– Responds quickly and proactively to employees’ concerns.
– Provides a learning atmosphere with a focus on continuous improvement.
– Counseling, proactive coaching, and counseling to team members.
– Encourages and builds mutual trust, respect, and cooperation among team members.
– Monitors and maintains the productivity level of employees.
– Develops specific goals and plans to prioritize, organize, and accomplish work.
– Provides the leadership, vision, and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
– Sets clear expectations with the employees and team leaders and verify that appropriate rewards are given if expectations are exceeded. Ensuring Exceptional Customer Service.
– Provides excellent customer service.
– Responds quickly and proactively to guests’ concerns.
– Understands the brand’s service culture.
– Drives alignment of all colleagues, supervisors, and managers to the brand’s service culture.
– Sets service expectations for all guests internally and externally.
– Takes ownership of a guest complaint/problem until it is resolved, or it has been addressed by the appropriate manager or employee.
– Verifies all events functions are up to standard and exceed guests’ expectations.
– Provides services that are above and beyond for customer satisfaction and retention.
– Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
– Serves as a role model to demonstrate appropriate behaviors.
– Manages day-to-day operations drives quality and verifies standards are meeting the expectations of the customers on a daily basis. Managing and Conducting Human Resource Activities
– Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
– Conducts performance reviews in a timely manner.
– Promotes both Guarantees of Fair Treatment and Open-Door policies.
– Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
– Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
– Develops an action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.
– Complies with all corporate accounting procedures.
– Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
– Analyses information and evaluate results to choose the best solution and solve problems.
– Drives effective departmental communication and information systems through logs, department meetings, and property meetings. committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Other Responsibilities
– Adhere to all emergency procedures, ensuring Guest safety and participating in an evacuation if necessary
– To display a friendly, helpful, and cheerful attitude while communicating effectively with our Guests and fellow Colleagues to support Rixos Qetaifan Island North Waterpark Strategy and Values
– To always represent and promote Rixos Qetaifan Island North Waterpark in a positive manner to maintain a professional brand image for all concerned stakeholders
– To help achieve Department and Company objectives, action plans, and key performance indicators
– Engage each guest as a unique individual and listen attentively to their requests
– To enforce and adhere to all Qatar laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management to minimize risk and maintain a clean safe, and hygienic environment for all Guests and Colleagues
– To attend briefing, training, and development programs to promote personal and career growth.
– To track Colleague performance appraisals submitted by the department
– Always maintain a high standard of personal appearance and hygiene
– Perform other reasonable duties assigned by the Management
Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS
