Floor Supervisor – Kuwait

Job Description

<p><strong>JOB ROLE </strong></p><p>Supervises the work of the Front of the House (FOH) team and offers support when needed. </p><p> </p><p> </p><p> <strong>DUTIES SUMMARY:</strong></p><ul><li>Handles customers’ complaints and takes any appropriate actions to turn dissatisfied guests into return guests.</li><li>Seeks feedback from customer through comment card and coordinate with the restaurant manager on potential corrective or improvement actions.</li><li>Ensures the application of operations manuals and work procedures.</li><li>Ensures the application of all Food Safety and Cleaning standards in the restaurant.</li><li>Monitors stock in the restaurant and takes proper action when needed.</li><li>Performs Opening and Closing Checklist/Hand over the checklist to make sure that the restaurant operations are run smoothly and well function by applying the critical path methodology.<strong> </strong></li><li>Ensures that proper security procedures are in place to protect employees, customers, and company assets.</li><li>Participates in developing a positive working environment to increase harmony between team members for better productivity.</li><li>Develops employees by providing ongoing feedback, and communicating performance expectations.</li><li>Ensures that Human Resources policies and regulations are well applied in the outlet.</li></ul><p> </p><p><strong>REQUIRED SKILLS (EXPERIENCE AND EDUCATION) &amp; COMPETENCIES:</strong></p><ul><li>Diploma or Degree holder in hospitality management or equivalent </li><li>2-4 years of relevant experience, 2 of them in a supervisory position</li><li>Knowledge of the Restaurant Business (operational systems knowledge)</li><li>Ability to understand and apply principles of all Food &amp; Beverage metrics of measurement. (food costs)</li><li>Fluency in English and Arabic</li><li>Knowledge of Food Safety standards</li></ul>