Fixed Installation Desk Advisor
Job Description
<strong>Job Description</strong><p><br></p><strong>Key accountabilities and decision ownership: </strong><p><br></p><ul><li> Knowledge in OTDR/LSPM testing equipment’s and analysing the testing reports to check whether the results are within the budget and fixed fiber services (FTTX) and 5G</li><li> Engage with technology teams in operational acceptance of newly declared Ready for connect buildings/towers/villas</li><li> Engage with technology teams to create technical inventory report which is required to connect new customers</li><li> Engage with Commercial and Business team to ensure already to connect buildings are published correctly on website</li><li> Work with Technology Operational teams to monitor the no of splitter ports per buildings and request for expansion based on utilization</li><li> To understand the technical field challenges to connect the customer in given SLA (e.g., blockage, optical power parameters and routing of fibre cables, labelling)</li><li> Fulfilling manual activities like:</li><li> Uploading and tracking fixed line inventory- routers (ONT, CPE, STB) and fibre patch cords,</li><li> Calling customers for appointment booking.</li><li> Monitor SLA’s across multiple field vendors and areas,</li><li> Tracking order failures and follow- up with technology teams to ensure end to end fulfilment happens in 48H.</li><li> Manual disconnection of QNBN links based on disconnection request from customer.</li><li> Engage with relevant parties (QNBN, Vodafone roll out team) to get Kahramaa ID’s for all eligible apartments, villa</li><li> Field team audit to validate compliance to scope of work and Vodafone way of working.</li><li> Own and maintain field service experience by providing regular training to field team on Vodafone way of working plus ensuring field agents have Vodafone approved uniforms, ID’s</li><li> Tracking and reporting of fixed line inventory issued to field partner and reconciliation</li><li> Access Media first operator portal to check IP TV fulfilment status as part of fulfilment troubleshooting</li><li> Engage with field partners to ensure assigned orders are activated within the SLA</li><li> To provide back-office support to the field team to resolve technical issue identified during activation</li><li> To engage with technology for uploading inventory and patching for new declared RFS building</li><li> Reviewing post installation feedback received from customer and taking necessary action and provide feedback to the relevant field partners</li><li> To monitor field teams appointment and ensuring teams reach as per the customer given appointment time</li><li> 90% overall sales lead to be converted to successful installation</li></ul><p><br></p><strong>Skills</strong><p><br></p><ul><li>Track record in managing vendors of diverse backgrounds to achieve high level of service.</li><li>Strong influential and engagement skills</li><li>Strong communication and engagement skills and able to simplify the complex and articulate a vison in an empowering way</li><li>Good Excel & Presentation skills</li><li>Should have good email writing skills- Ability to Understand Technical</li><li>Results-Oriented </li><li>Ensure to create training material and troubleshooting guide based on the use case scenarios </li></ul><p><br></p>Commitment<p><br></p>Vodafone is committed to attracting, developing and retaining the best people by offering a motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people’s individual differences – we are not only multinational but multicultural too. At Vodafone you will have access to our excellent benefits programme that you would expect from any global company.<p><br></p>Education<p><br></p>Telecommunications
