Field Office Administrator (m/f) , Casablanca – Morocco

Job Description

We shape innovation in healthcare. For everyone. Wherever they are.<p><br></p>Siemens Healthineers’ portfolio of innovative solutions plays a central role in clinical decision-making and the patient care journey. With a workforce of 69,500 passionate employees in over 70 countries, we push the boundaries of what is possible to help everyone live longer and healthier lives.<p><br></p><strong>Are you looking to join an innovative company and become a part of transforming our healthcare system?</strong><p><br></p>As part of the development of its activities, <strong>Varian Business Unit</strong> is looking for the <strong>Field Office Administrator Morocco</strong>. This position will be based in Casablanca.<p><br></p>Varian, a Siemens Healthineers Radiation Oncology Business Area, we bring together the world’s best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.<p><br></p>We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.<p><br></p><strong>Your Tasks and Responsibilities:</strong><p><br></p>The FOA is the first point of contact for the Service Team, ensuring calls and e-mails are handled in a timely manner, and for coordination of all applicable field service, helpdesk and administrative operations.<p><br></p><ul><li>Performs a variety of customer facing and clerical functions in a field office in support of service or installation activities.</li><li>Resolve common customer inquiries regarding standard Service Contracts, parts and labor service quote in a timely manner.</li><li>Create &amp; enter new customers, install and upgrades into SAP or Unity. Archive and maintain installation documents, scan and post acceptance documents. Inputs and maintains the accuracy of customer related data in SAP or Workday.</li><li>Runs operational performance reports from SAP, Unity, QlikView or Workday as required for management, review and processes Work order generated by the Field engineer’s Electronic Field Service Reports (EFSR’s) at Service Manager demand, in a timely manner ensuring accuracy and timely submission with the closing. </li><li>Manage FSE parts consignment. </li><li>Keep up to date on new procedure, products, deliveries, service rates and receives training providing sufficient product knowledge to communicate effectively with customers.</li><li>Coordinate messages, appointments, information to callers, file maintenance, department office supplies and mail</li><li>Follow up on Varian Service team and Distributors engineers training requirement, could organize travel, hotel booking, etc. </li><li>Operates office equipment &amp; answers incoming calls and exercises judgment in their further handling</li><li>Directs customer inquiries on routine matters to appropriate personnel in the field office</li><li>Types and proofreads letters, ports when requested.</li><li>Provide customer spare part quotation in a timely manner. </li><li>Establishes and maintains accurate records, filing, and follow-up systems in accordance with needs of the office.</li><li>Train new hires on procedures and paperwork, Schedules appointments, meetings, etc., makes travel arrangements.</li><li>Maintains customer contact accurate for Product Notification Letter mailing, an insure follow up of Proof of Notification in Unity</li><li>Follow up parts delivery and return when requested.</li><li>Provide and document reports for internal and SOX Audit when requested</li><li>Organize and participate to customers meeting, Distributors workshop at the office or abroad.</li></ul><p><br></p><strong>Minimum Required Skills And Knowledge</strong><p><br></p><ul><li>Highly effective interpersonal skills &amp; communication skills.</li><li>Possess a Customer Service background, ideally in after sales.</li><li>Highly organized, multi-task oriented and works well in a changing environment.</li><li>Computer literate with MS Windows and Office. </li><li>Obtains and completes LMS / Learn4U training plan specific to assigned responsibility.</li><li>Proficient in utilizing business tools such as: E-mail, Microsoft Word, Excel, Teams and PowerPoint.</li><li>Experience with ERP product (Workday) and productivity software desired. Experience on CRM product like SAP Salesforce would be beneficial</li><li>Excellent fluency in French, English verbal, spoken and written is mandatory Arabic is a plus</li><li>Excellent attention to procedural detail with a high level of accuracy.</li><li>Have an overall understanding of customer care and experience management</li><li>Must understand team collaboration in a matrix environment and have effective networking/relationship building skills at all levels within and outside of the organization.</li></ul><p><br></p><strong>GDPR</strong><p><br></p>We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.<p><br></p><strong>Diversity and Inclusion</strong><p><br></p>Diversity, Equity, and Inclusion are strong values that represent our company. We commit to studying all applications in accordance with these values and in full transparency.