F&B Outlet Supervisor

Job Description

Job description / Role

HOTEL OVERVIEW:

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 10 food and beverage outlets on property offer international dining options including Little Miss India, Frevo – Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids' Club.

Summary of Responsibilities:

– Always greets and welcomes guests promptly in a warm and friendly manner.
– Assists guest with table reservation.
– Ensures guests are served within specified time.
– Has a good knowledge of menu and presentation standards.
– Speaks with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.
– Is able to answer any questions regarding menu and assist with menu selections.
– Is able to anticipate any unexpected guest need and reacts promptly and tactfully.
– Always applies service techniques correctly at all times, and serving Food & Beverage items with enthusiasm.
– Sets tables according to type of event and service standards.
– Records transaction / orders in Point of Sales systems at the time of order.
– Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
– Checks with guests to ensure satisfaction with each food course and beverages.
– Is responsible for clearing, collecting and returning food and beverage items to proper area.
– Presents accurate final bill to guest and process payment.
– Performs shift closing on the Point of sales terminal and tally cash and credit card settlements.
– Ensures that the restaurant is always kept clean and organized, at both the front as well as the back of house areas.
– Ensures that hotel brand standards and SOP's are consistently implemented.
– Works with fellow staffs and manager to ensure that the restaurant achieves its full potential.
– Completes the daily responsibilities that are set for each individual shift.
– Completes closing duties, including restocking items, turning off lights, etc.
– Conducts monthly inventory checks on all operating equipment and supplies.
– Take an active role in coaching and developing junior staff.
– Performs any other duties related to food and beverage service assigned by the manager.
– Assists Assistant Manager/Manager in conducting daily shift briefings to update and disseminate relevant information to colleagues.
– Other tasks as assigned.