F&B Captain

Job Description

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.

Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.

Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders

During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

Assist in maintaining a highly motivated and well trained staff

Open and close shift in accordance with Manager’s Checklist.

Train, maintain and enforce all Anantara Service Standards

Properly execute revenue and check control procedures on shift

Maintain a safe and sanitary work environment for all Associates and guests

Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)

Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

Be on the floor during entire meal period and ensure adequate coverage

Ensure that only a quality product is being served

Maintain proper Associate uniform standards

Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

Exercise station rotation to ensure stations are distributed fairly.  Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)

Assist any Associate in his/her job performance, when required, to ensure guest satisfaction.  Assist in implementing an effective training program for new and current associates

Identify and recommend incentive programs, new ideas, and methods of operation

This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.

Qualifications

• High School diploma

• Previous experience in Food & Beverage/Restaurant operations

• Passion for excellent service

• Excellent team player