Executive Concierge – Remote

Job Description

<p><strong>Position: Executive Concierge</strong></p><p><strong>Job Type: Full-Time Freelancer</strong></p><p><strong>Shift: 48 hours per week~ Rotation Weekends</strong></p><p><br></p><p><strong>Industry: Corporate Housing</strong></p><p><br></p><p><br></p><p>Executive Concierge are responsible for assisting our guests, suite owners and Sales Team</p><p><br></p><p>Responsibilities include:</p><p>&nbsp;</p><ul><li>Deliver outstanding customer service by answering guest requests professionally and promptly.</li><li>Assist guests with all their questions and concerns by phone, live chat and ticket system through Aircall and Zendesk apps.</li><li>Upselling services to the guests.</li><li>Accompany guests through the full booking cycle via phone and email for short and long term requests</li><li>Foster strong relationships with guests, recognize and create sales opportunities and develop repeat business</li></ul><p><br></p><p><br></p><p><br></p><p>You are qualified if you are/have:</p><p><br></p><p>• Highly developed commitment to customer satisfaction.</p><p>• High personal standard of excellence, sense of urgency and demonstrated initiative.</p><p>• Ability to work well in a fast paced environment with limited need for direction or supervision in a fast paced environment and understands how to prioritize tasks</p><p>• Results oriented and can work in a fast paced environment with a proven track record of delivering excellent customer service</p><p>• Take full ownership of work</p><p>• Ability to learn quickly and navigate in a multi-application environment and can effectively communicate</p><p>• Knowledge of customer service/hospitality principles and practices or at least 2 full years of employment in a hotel, hospitality, customer service or sales environment</p><p>• Speak English (French is a plus!) clearly and have exceptional verbal and written communication skills</p><p>• Detail-oriented and professional attitude</p><p>• Resourceful, motivated and show initiative</p><p>• Excellent interpersonal and organizational skills, ability to multi-task</p><p><br></p><p><span>We’re looking for a personality, not a piece of paper. We want a special kind of person! Get in touch and show us what you’ve got!</span></p>