Examinations – Account Relationship Manager
Job Description
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.<p><br></p>We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.<p><br></p>Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.<p><br></p><strong><u>Role Purpose</u></strong><p><br></p>The purpose of this role is to build relationships, identify needs and enhance opportunities with key accounts to meet business related targets. The role is also required proactively resolve issues, add value and ensure delivery on expectations. On a daily basis the role executes the country key account strategy and plan.<p><br></p><strong><u>Main Accountabilities</u></strong><p><br></p><strong>Market and customer intelligence </strong><p><br></p><ul><li>Ensures product/sector knowledge is up to date and forward thinking </li><li>Provides account /country specific input into market intelligence activities, innovation and business development/marketing plan/targets </li></ul><p><br></p><strong>Winning business </strong><p><br></p><ul><li>Adds value to key accounts and looks at opportunities for retention through cross-sell and other initiatives </li><li>Flags and addressed performance issues in delivery and proactively seeks solution for an amicable resolution </li><li>Monitors capacity and drives up/pull forward B2B2C sales to fill capacity </li><li>Practices Relationship Management, development and reviews (including mapping and delivering F2F touch-points, annual and quarterly reviews for big accounts) </li><li>Builds and develops networks around existing clients to cultivate segments </li></ul><p><br></p><strong>Account and stakeholder management </strong><p><br></p><ul><li>Manages and delivers in year Account Plan </li><li>Develops out of year Account Plan </li><li>Links with B2B support from Operations team to set and review quality of delivery to support account relationship. </li><li>Links with Marketing for targeted events, campaigns and collateral to support retention and value add </li><li>Undertakes contract review and refresh </li><li>Works to defined Account Relationship standards and frameworks </li><li>Prioritises own work activities, from long terms plans into day to day activities. </li><li>Builds relationships and uses influence to work with others internally to grow the business </li></ul><p><br></p><strong>Analysis & reporting </strong><p><br></p><ul><li>Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs. </li></ul><p><br></p><strong><u>Essential Requirements</u></strong><p><br></p><ul><li>University Degree in any subject or 3 years of relevant working experience </li><li>Proven experience in account relationship management, business development, or corporate sales in education/training sector context. </li><li>Experience working in a highly competitive market. </li><li>Fluent written and spoken English </li><li>Fluent written and spoken Arabic </li></ul><p><br></p><strong><u>Desirable Requirements</u></strong><p><br></p><ul><li>Experience of working with UK exam boards </li><li>Familiarity with school exams (CIE/Edexcel) </li></ul><p><br></p><strong><u>Further Information </u></strong><p><br></p><ul><li>Role title: Examinations – Account Relationship Manager Req ID: 38456</li><li>Number of positions: 1</li><li>Pay Band: 6/G</li><li>Salary: Basic: 703.41 OMR, Housing: 246 OMR, Transport: 60 OMR, COLA: 89 OMR </li><li>Contract type: 2 years fixed term local contract </li><li>Location: Oman </li><li>Closing date and time: 8 August 2023 (23.59 Gulf Standard Time)</li></ul><p><br></p><strong>Other requirements: This role is open to candidates who have the right to work in the country. Please note that the role is based in Oman and there will be no relocation provided for this role.</strong><p><br></p><strong>Please note that all applications should be submitted only in English.</strong><p><br></p><strong>It is advisable to apply in advance to avoid any technical issues at the last moment.</strong><p><br></p>A connected and trusted UK in a more connected and trusted world.<p><br></p><strong>Equality , Diversity, and Inclusion (EDI) Statement</strong><p><br></p>The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.<p><br></p>The British Council is committed to safeguarding children, young people and adults who we work with.<p><br></p>We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.<p><br></p>Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.<p><br></p>If you have any problems with your application please email askhr@britishcouncil.org<p><br></p>Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
