English Technical Support Agent
Job Description
<strong>AnyTech365</strong> is recruiting for its office in Casablanca an English technical support agent💻, specializing in cybersecurity and tech support. At AnyTech365, you’ll enjoy a challenging and fulfilling role, working in a dynamic environment with opportunities for career growth and development.<p><br></p><strong>WHAT WILL YOUR RESPONSIBILITIES BE</strong><em>:</em><p><br></p><ul><li> Receiving calls, assisting remotely and responding to electronic requests.</li><li>Understand and use best practices to provide first level support and the best.</li><li>Possible customer service as soon as possible.</li><li>Perform remote cleaning as indicated.</li><li>Resolve problems from the first call, as far as possible, using the knowledge retained during the training and searching through the available documentation.</li><li>Record problems in the database.</li><li>Possess the ability to dynamically understand and retain changing information in relation to the support department and the organization. A positive attitude and positive behavior are expected. Demonstrate a high level of responsibility for all operational tasks and respect the expected standards</li></ul><p><br></p><strong><strong>WHAT YOU GET IN RETURN</strong>:</strong><p><br></p><ul><li>Permanent contract.</li><li>Be part of one of the world’s best support and security companies, making a meaningful impact in the industry.</li><li>Possibility of Hybrid/ Remote work.</li><li>Career development opportunity: Our projects are dynamic and growing, providing a platform for you to achieve your professional goals and accomplishments.</li></ul><p><br></p><strong>REQUIREMENTS:</strong><p><br></p><ul><li>A Bac or higher education in Computer Science or IT.</li><li>At least one year of experience in a similar position.</li><li>Perfect command of English and flawless speech quality.</li><li>A sense of listening and service.</li><li>Hardworking, involved, punctual and proactive. </li></ul><p><br></p><strong>WHAT DOES IT MEAN TO BE AN #AnyTechie?</strong><p><br></p><ul><li>Embrace new experiences and opportunities: We are a multicultural company with more than 25 nationalities in our offices. Respect and interest for other cultures are at the heart of our organization’s development.</li><li>Exhibit a proactive attitude: We value a “can do” mindset and enthusiasm for learning new things.</li><li>Be passionate about technology: As an IT company, we encourage our employees to feel comfortable working with all aspects of technology.</li><li>Take responsibility for your work: Our managers and directors are here to support you and help you achieve your goals.</li></ul><p><br></p>We are ready to hire the right candidate(s) immediately, so don’t wait! <strong>Apply now</strong> and seize this exciting opportunity to join our team of #AnyTechies.<p><br></p>👉 Learn more <strong>about us</strong> and what we do at AnyTech365.com & Trust Pilot!
