English Customer Specialist – Premium

Job Description

<p><strong>Job Title :</strong> Technical Representative</p><p><strong>Company Name :</strong> Sutherland</p><p><strong>Location :</strong> [Cairo, Egypt]</p><p><strong>Job Type :</strong> Full-Time</p><p><br></p><p><strong><em>Job Description :</em></strong></p><p>As a Customer Service Representative at Sutherland, you will be the face and voice of our company, providing exceptional service to our valued customers. You will handle a wide range of customer inquiries, concerns, and complaints, ensuring their needs are met and exceeded</p><p><br></p><p><strong><em>Responsibilities:</em></strong></p><p><br></p><ul><li>Professionally and courteously handle inbound customer calls</li><li>Resolve customer complaints and escalate complex issues to the appropriate department, ensuring prompt and satisfactory resolution</li><li>Collaborate with internal teams to ensure seamless coordination and resolution of customer issues</li><li>Continuously strive to improve customer satisfaction by actively seeking feedback, identifying areas for improvement, and proposing innovative solutions</li></ul><p><br></p><p><strong><em>Requirements :</em></strong></p><p><br></p><ul><li>Previous experience in a customer service role, preferably in a fast-paced environment.</li><li>Excellent verbal and written communication skills, with a strong command of the English language.</li><li>Exceptional problem-solving and decision-making abilities.</li><li>Empathetic, patient, and customer-focused mindset</li></ul><p><br></p><p><strong><em>Benefits : </em></strong></p><p><br></p><ul><li><strong><em>Highest Salary In The Market [ Starting 10K Net ]</em></strong></li><li><strong><em>Over Night Allowance = 1,200</em></strong></li><li><strong><em>Monthly Bonus = 2,000</em></strong></li><li><strong><em>Training fully paid + KPIs</em></strong></li><li><strong><em>Medical and social insurance</em></strong></li></ul><p><br></p>