Understand customer outcomes by communicating with customers, analyze customer health metrics, run NPS and gather other feedback.
Collaborate with our engineering team to set up or configure our SaaS platform as per customers’ requirements and troubleshoot any technical issues raised by these customers.
Analyze, decompose, and troubleshoot technical issues raised by clients, working closely with our engineering team when needed to resolve more complex problems.
Maintain deep technical knowledge of APIs and guide clients on how to effectively utilize them to integrate our platform with their existing systems.
Utilize your system knowledge to provide insights into system performance, efficiency, and ways the customer can better use our platform for their benefit.
Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
Develop a trusted advisor relationship with key customer stakeholders and executive sponsors to fully understand your customer’s business strategy and measurements for success.
Leverage your knowledge of e-commerce to provide insights and guidance to customers to help them get the most out of our SaaS platform.
Establish and maintain customer satisfaction across accounts through proactive client communications, issue remediation and containment, and performance measurement.
Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific business needs.
