Education Specialist

Teaching
United Arab Emirates 🇦🇪
October 2, 2023

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Job Description

We are looking for Education Specialists to join our SeaWorld Abu Dhabi team.

In this role, you will be responsible for delivering a high-quality guest experience, which includes informative and accurate interpretive education with emphasis on sharing the SeaWorld Abu Dhabi educational message. You will have close interaction with guests of all age while delivering information about the Zoological attractions and exhibits. You will be required to have a high level of knowledge about the park, with the ability to deliver this information in a fun and exciting way.

Job scope also include:

  • Conducts frequent fact-based animal presentations and guided tours for on, off-site, special events and experiences
  • Promotes the theme park products and activities available to our guests
  • Works closely with the Education Support Manager in order to deliver excellent, transformational zoological programming, ensures offerings are relevant and compelling to today’s audiences in content and delivery
  • Operates independently with minimal supervision while providing incredible guest service and innovating new experiences
  • Monitors guests and animal safety in coordination with the Animal Husbandry team
  • Promotes products, services and activities to the guests
  • Maintains knowledge of the park information, updates and promotions
  • Responds to guests’ queries/complaints with effective resolution under guidance from the Education Leadership
  • Completes all required training and maintains professional development and competencies
  • Fosters a culture of human and animal safety; following all safety policies and practices with a knowledge of all appropriate protective equipment in accordance with HSE policy
  • Prepares education and tour materials and maintains its professional appearance
  • Maintains cleanliness and organization of the workplace for designated areas
  • Performs other duties as assigned

To be considered for this role, you will need to have:

  • High School Diploma or equivalent
  • 2 years of experience in customer service/guests facing roles
  • Excellent customer/guest interaction skills
  • Excellent English communication skills, verbal and written
  • Good public speaker, with the ability to readily adjust to audience
  • Good computer skills, including MS Office applications
  • Basic knowledge of educational principles and instructional design models
  • It would be an advantage to have:
    • 1 year of experience in zoological setting, with basic understanding of zoological operations preferred or Theme Park
    • 1 year of teaching assistant experience
    • Proficient in Arabic and other languages

Interested in this opportunity? Apply now!

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