E-commerce Specialist

Job Description

E-commerce Strategy and Planning:

• Developing and implementing e-commerce strategies to increase sales and improve customer experience.
• Conducting market research and identifying e-commerce trends and best practices.
• Creating and managing product listings and descriptions.
• Negotiate annual commercial agreements with e-commerce partners.
• Responding to customer inquiries and resolving issues related to orders, payments, and deliveries.
• Developing customer service policies and procedures.
• Collaborating with internal and external stakeholders, including sales and marketing teams, to achieve e-commerce goals.
• Develop & maintain relationships with e-commerce partners.
• Participating in cross-functional meetings and projects.

Skills

• Strong understanding of e-commerce platforms, tools, and technologies.
• Excellent negotiation skills.
• Knowledge of e-commerce best practices, including pricing, promotions, and customer engagement strategies.
• Experience with online payment processing and order fulfillment.
• Familiarity with e-commerce analytics and reporting tools.

Marketing Skills:

• Strong understanding of digital marketing principles and strategies.
• Experience with email marketing, social media marketing, and search engine optimization (SEO).
• Ability to develop and execute effective marketing campaigns.
• Experience with data analysis and reporting to measure the success of marketing campaigns.

Technical Skills:

• Knowledge of web development, HTML, and CSS.
• Experience with content management systems (CMS) and web analytics tools.
• Familiarity with e-commerce integrations, such as payment gateways.

Communication and Collaboration Skill:

• Excellent communication skills and ability to work collaboratively with cross-functional teams.
• Strong interpersonal skills and ability to build relationships with customers and partners.
• Ability to negotiate and resolve conflicts.

Analytical Skills:

• Strong data analysis skills and ability to interpret website traffic and sales data.
• Ability to identify trends and insights and develop actionable recommendations.
• Experience with A/B testing and conversion rate optimization (CRO).
• Ability to create and deliver reports and presentations.