E-Commerce Executive

Job Description

<p><strong>Job Title</strong>: E-Commerce Executive</p><p><br></p><p><strong>Job Purpose:</strong> We are seeking an experienced Ecommerce Executive with expertise in Shopify to join our team. As an Ecommerce Executive, you will be responsible for managing our online store, ensuring smooth operations and driving sales growth.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Ensuring that all products are accurately listed and optimized on the store’s Shopify platform, including details such as product titles, descriptions, images, pricing, inventory levels, and categorization etc.</li><li>End to end management of marketplace accounts,</li><li>Ensuring that orders are processed efficiently and accurately, including managing the order flow from checkout to delivery, handling customer inquiries, and managing the returns process,</li><li>Continuously improving the online store’s layout and user experience, optimizing site speed and performance, identifying areas of opportunity for conversion rate optimization, and implementing A/B testing to identify the most effective design and copy elements, identifying and creating focussed promotion on slow moving products,</li><li>Using customer data and analytics to identify trends and insights that can be used to improve the ecommerce strategy, including identifying high-potential customer segments, identifying underperforming product categories, and optimizing marketing campaigns to drive targeted traffic,</li><li>Preparing weekly/ monthly e-commerce KPI (revenue, sessions, transactions, conversion rate, AOV, UPT, CLV etc) and trade reports for business stakeholders, generating weekly/ monthly product sell-through report, product analysis and performance report, prepare campaign reports, analyze conversions, acquisitions and behaviour of customer,</li><li>Managing merchandising calendar and ensure all the promotions, launches and offers are active and online as per the approved plan,</li><li>Collaborating with cross-functional teams: Working closely with other teams, including marketing, design, storage, delivery and customer service, to ensure that all aspects of the ecommerce operation are working smoothly and efficiently.</li></ul><p>&nbsp;</p><p><strong>Requirements:</strong></p><ul><li>2+ years of experience in ecommerce, with expertise in Shopify and knowledge of Liquid &amp; Ruby.</li><li>Proficient with Google Analytics</li><li>Strong understanding of ecommerce best practices and trends.</li><li>Excellent communication and collaboration skills.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to prioritize and manage multiple tasks effectively.</li></ul>