Duty Manager
Job Description
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CAREERS AT THE USO
Welcome to the USO, where we believe that our greatest asset are our people. Every opportunity at the USO, is critical to accomplishing our mission and will be rewarding in ways that are unique and personally fulfilling.
Across all of our locations around the globe you will find USO employees who personify our core values:
Mission First Do the Right Thing Respect Excellence Collaboration Accountability Gratitude Innovation
Each team member becomes an integral part of our success and plays an active role in discovering better and innovative ways to help us be by the side of our active service members and their families while they are away from home.
So take your first step in joining our organization by exploring our current career opportunities, we look forward to meeting you!
Duty Manager
Department: Operations Location: APO, AE, Iraq
With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn’t just a job – it’s a calling, and we believe in doing what you love and loving what you do.
Don’t just take our word for it. An independent external survey found that:
97% of employees enjoy their work 90% are satisfied with their pay and benefits 95% would recommend working here to friends and family 95% would recommend our USO services to a friend.
The Duty Manager is responsible for providing excellent customer service, maintaining a warm, friendly, inviting environment for service members as well as maintaining the day-to-day activities of a USO Center.
Principal Duties and Responsibilities (Essential Duties)
Ensure delivery of excellent customer service, Engage and interact with visitors.
Manage operations and programs during assigned shifts, including but not limited to, opening and/or closing, managing assets, complying with all policies and procedures and following safety and security protocols.
Host programs, activities and events in the center and at outreach locations.
As directed by center leadership, lead the planning, execution and oversight of focus areas to include programs, logistics, inventory management, budget planning, social media and database management.
Supervise volunteers during assigned shift, ensuring that quality customer service and support is provided and all SWA center standards are followed.
Monitor readiness and availability of activity and lounge areas (i.e. check-in area, coffee/snack stations, gaming, telephone, and computer rooms). Maintain standards of cleanliness for all facilities and equipment.
May monitor daily sales for retail operations and replenish stock. Count cash balance at beginning and end of shifts and prepare cash for deposit.
Complete semi-annual and annual inventories as directed.
Assume responsibility for center operations as needed in the absence of the Center Manager.
Perform other duties as assigned.
Job Specifications
High School Diploma or equivalent. Bachelor’s Degree preferred. 1-3 years work experience in retail, customer service, recreation facility or related role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred. General knowledge of military community preferred. Ability to stand for up to 12 hours, lift and carry up to 50 pounds and wear up to 30 pounds of body armor. • Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism. Proficiency using computers and electronics equipment. General knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite and social media platforms. Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise. Must show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs. Ability to achieve desired results while working collaboratively in a team environment. Ability to perform basic math. Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, a valid United States passport and valid US and foreign driver’s licenses. Must be a strong advocate of the USO’s mission.
Details
This position is located in Al Asad, Iraq. U.S. Citizenship is required. USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements. Employees may be required to be vaccinated or tested regularly per local requirements. Resume and cover letter are required for full consideration. Background check – education, criminal and driving required. The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.
If that’s not enough to convince you, here are some
direct quotes from employees:
The organization truly cares about the people who work here. I have been with the USO for 4 years and have consistently been able to grow in my knowledge and position. It is a fun place to work and my work/life balance is manageable. The way the organization has handled COVID has been top notch – I never felt fearful that I would lose my job or be put in a situation where I did not feel safe. The benefits are great – PTO and 401k matching are top level. There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization. Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn’t think of a better organization to work for. The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work. The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.
Apply today and be a force behind the forces
