Duty Manager

Job Description

What is in it for you?

– ALL Heartist benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies and the opportunity to earn qualifications while you work
– Opportunity to develop your talent and grow within your property and across the world!
– Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21.

Your team and working environment:

– Sofitel Shahd Al-madinah boasts a landmark location in the center of Madinah, a short walk from the northern entrance of the Al-Masjid an-Nabawi. The property features 469 keys, including the most luxurious suite in Madinah, two- and three-bedroom suites, three dining outlets, an executive lounge, two meeting rooms and a fitness center with a gym, stand out as a beacon of modern luxury and French savoir-faire, blending the brand’s unique sense of joie de vivre with the very best of the local.

What you will be doing:

Under the guidance and supervision of the Rooms Division Manager and / or the Night Manager, and within the limits of the established Sofitel Hotels & Resorts and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.

– Prepare for daily arrivals in terms of room allocation, amenities, and special requests of guests.
– Announce VIP rooms to Housekeeping and F&B departments
– Ensure VIP rooms are ready, checked and all in order prior to arrival
– Take responsibility for your shift & handle situations, ensure that the reception team on shift is looked after and helped if needed
– Conduct daily briefing & ensure LQA standard is followed
– Perform Check in & Check Out at the reception For All Accor Members and VIP guests.
– Attend guest requests and take action accordingly
– Handle guest complaints and take action immediately to ensure satisfaction is delivered.
– Assist Hotel Manager on Duty when/if required.
– Accountable for cashiering duties, foreign exchange transactions, night audits tasks, and settlement upon guests’ departure.
– Handle walk in guest at all times and process call in reservations when the room reservations section is closed.
– Provide friendly smooth courteous service to guests and respond promptly to all requests and inquiries at all times.
– Resolve guests’ complaints/ requests and liaise with the department concerned to ensure immediate follow up.
– Check Hotel situation, occupancy, functions, groups, MIPs