Duty Manager

Job Description

Job description / Role

Job Title

– Duty Manager

What is in it for you:

– Employee benefit card offering discounted rates in Accor worldwide
– Learning programs through our Academies and the opportunity to earn qualifications while you work.
– Opportunity to develop your talent and grow within your property and across the world
– Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

– Extend personal service and attention to all guests.
– Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests.
– Prepare and provide the daily reports, control reports (house account revenue and statistics)
– Monitor credit limits stringently, inform FOM when exceeding limitations
– Maintain and update guest history profiles through the Opera guest profile system.
– Prepare and provide the daily reports, control reports (house account revenue and statistics)
– Control Audit checking, trial balance for the day and cross checking of guest room rates between correspondence, registration cards and actual amount charged
– Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements.
– Give courtesy calls and complete the daily call log as per established guidelines