Duty Controller Operations Support Center
Job Description
<p><strong>About the role</strong></p><p>The air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.</p><p><br></p><p>To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.</p><p><br></p><p>Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.</p><p>We are pleased to announce this incredibly exciting opportunity to be part of <strong>Qatar Airways Cargo Operations team </strong>as a <strong>Duty Controller Operations Support Center </strong>in our office in <strong>Doha.</strong></p><p><br></p><p>Join the <strong>#MovedByPeople</strong> family and leave a mark as part of Cargo Operations. We care, we lead and we have fun managing small to large-scale business transformation projects to offer simple service to our customers while connecting global communities.</p><p><br></p><p>The role will be responsible to monitor and answer emails and calls, conduct specialized analysis, providing specialized advice, operational support and solutions to Doha and network stations on a 24×7 roster basis. As part of the cargo operations support centre, he authorizes operations within his scope of the work (i.e special loads, DG, safety/security, compliance, global sanctions etc) ensuring that the day-to-day operations remain safe and compliant, and escalate issues to the relevant management personnel as per escalation matrix.</p><p><br></p><p>Some of the tasks include:</p><p>• Monitor emails and answer calls in a timely manner and effectively investigate issues, analysing, authorizing or providing solution to cargo operations and freighter matters on a 24/7 basis.</p><p>• Provide specialized and expert operational/compliance solutions on a 24×7 basis to facilitate seamless operations.</p><p>• Log, investigate and provide response to the operational queries from Doha or network stations within the set timelines.</p><p>• Follow the defined escalation matrix depending on the complexity and potential operational risks associated with the situation.</p><p>• In case of aircraft accidents / incidents in Doha or in the network provide support to the Cargo Emergency Support Center.</p><p>• Support the Compliance Manager with the development of the processes and procedures required to standardize and streamline import and export procedures across the business unit.</p><p>• Facilitate the compliance of import and export activities relating to the business in accordance with all national and international regulations and controls.</p><p><br></p><p><strong>Be part of an extraordinary story </strong></p><p>Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.</p><p><br></p><p><strong>Together, everything is possible</strong></p><p><strong>Qualifications</strong></p><p>About you</p><p>• Bachelor’s degree with minimum of 4 years of job-related experience</p><p>• Experience in of air cargo industry, end-to-end supply chain process and awareness of CIQ</p><p>• Good knowledge of global sanctions and export control issues as well as dual-use commodities compliance in aviation</p><p>• Knowledge of Aircraft weight & balance and Cargo special loads handling</p><p>• Excellent understanding on dangerous goods procedures / DG CAT6 certification or equivalent as per IATA DGR</p><p>• In depth understanding of safety and compliance investigations and root cause analysis</p><p>• Advanced MS Office skills</p><p>• Strong command of the English language</p><p>• Team oriented and able to work in a fast-paced environment</p><p><br></p><p><strong>About Qatar Airways Group </strong></p><p>Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.</p><p>So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p><br></p><p><strong>How to apply </strong></p><p>If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p>
