Document Management System Consultant

Job Description

<p><strong>Who are Perform IT:</strong></p><p><span>Perform IT is a professional services company specialized in Business and Technology Optimization solutions and is the preferred partner in a number of markets in EMEA. We will continue to build on this success with a team in Poland, who is willing to learn, and which is committed to the continued growth and success of the company; individuals who are committed to being the best they can be.</span></p><p><strong>Job Purpose</strong></p><p><span>In today’s rapidly evolving businesses Document Management System is essential. Being able to store, retrieve and automate document flows is one of the key things that Document Management Systems&nbsp; delivers to customers.&nbsp;</span></p><p><span>Your job will be to deliver remote and on-site support for Document Management Systems to our customers. </span><strong>The role requires travel to customer sites in the EMEA region with 50%-70% on-site presence. </strong><span>As part of our partnership with an innovative and aggressively evolving DMS vendor, the responsibility is to perform DMS implementation and provide support for the same.&nbsp;</span></p><p><strong>Duties:</strong></p><ul><li><span>Working with and understanding customer technical and functional requirements of Document Management System</span></li><li><span>Sizing and estimation of implementation</span></li><li><span>Documentation</span></li><li><span>Implement DMS flows and automations</span></li><li><span>Escalates cases as necessary to either company internal or external resources for example vendor support channels or other contractors</span></li><li><span>Participates in daily support and maintenance activities of the managed systems</span></li><li><span>Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations</span></li><li><span>Protects operations by keeping information confidential.</span></li><li><span>Supports system development by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle</span></li></ul><p><strong>Essential Skills/Qualifications:</strong></p><ul><li><span>OS server systems knowledge – Windows and Linux</span></li><li><span>General networking knowledge (the OSI model)</span></li><li><span>Experience with SQL based database systems</span></li><li><span>Experience with scripting languages: javascript, groovy</span></li><li><span>An excellent command of technical business English and be confident in ability to participate fully in meetings with clients. Effective verbal and written skills are essential for this role</span></li><li><span>An excellent command in the French language</span></li><li><span>Understands the basics of Java technologies and application servers</span></li><li><span>Understand the basics of Document Management Systems</span></li><li><span>Experience with working with internal or external business customers</span></li></ul><p><br></p><p><strong>Desirable Skills:</strong></p><ul><li><span>Coding experience</span></li><li><span>Experience with Document Management Systems</span></li><li><span>Experience with the daily usage of trouble ticketing systems</span></li><li><span>Experience with large scale, high availability systems</span></li><li><span>3+ years of experience as a Document Management System Consultant or equivalent role</span></li></ul><p><br></p><p><strong>Essential Attributes &amp; Characteristics:</strong></p><ul><li><span>Good personal communications skills</span></li><li><span>Client Focused</span></li><li><span>Self-Directed</span></li><li><span>Highly Motivated</span></li><li><span>Excellent problem solving skills</span></li><li><span>Able to prioritize multiple high priority tasks rapidly &amp; simultaneously</span></li><li><span>Strong team player: capable of integrating with an international team</span></li><li><span>Loyal &amp; Trustworthy</span></li><li><span>Able to document all processes and procedures quickly, clearly and concisely</span></li><li><span>Able to explain technical solutions and methodologies to non-technical customers</span></li><li><span>Able to keep the team updated on the status of projects that are being worked on</span></li><li><span>Able to quickly adapt to changing situations</span></li><li><span>Able to make decisions rapidly</span></li></ul><p><br></p>